REFUND & RETURN POLICY
Partnership and Liability Disclaimer
Soft & Sacred is a proud partner of Captain Shipping Protection, a shipping insurance provider that covers loss, damage, or theft of packages. By selecting the insurance option at checkout, you agree to the terms and conditions of Captain Shipping Protection. If you choose to deselect the insurance option at checkout, you acknowledge and agree that Soft & Sacred shall not be liable for any loss, damage, or theft of your packages, and you release the company from any claims or liabilities arising from such incidents.
30-Day Money Back Guarantee Policy/Returns/Refunds
At Soft & Sacred Co, we are committed to providing our customers with high-quality feminine care products. We understand that trying a new product can sometimes lead to uncertainties, which is why we offer a 30-day Money Back Guarantee on all purchases.
Policy Overview:
1. Satisfaction Guarantee: We are confident that you will love our products. In the rare event you are not completely satisfied with your purchase, you may request a refund within 30 days of the purchase date. Refunds will be granted at the discretion of Soft & Sacred and are subject to the terms outlined below.
2. Eligibility for Returns: To qualify for a refund, the product must be returned within 30 days of the purchase date. We will only accept returns of unopened and unused items. If the product is opened or used, we reserve the right to deny the refund request.
3. Medical Issues: In the event of a medical issue arising from the use of our product, we prioritize your health and well-being. Please note that we accept returns and provide refunds for products that cause a documented medical issue. In such cases, you must provide proof from a qualified medical professional, clearly stating that the medical condition was a direct result of using the product. This documentation must accompany your return request.
4. Return Process: If you wish to return a product, please contact our Customer Service team within the 30-day period at support@softandsacred.com to initiate the return process. You will receive instructions on how to send back the product and any necessary documentation required for processing your refund.
5. Refund Process: Refunds will be processed within 14 days upon receiving the returned product. The refund will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.
6. Exclusions and Limitations: Soft & Sacred Co. retains the right to refuse a refund if we believe that the return policy is being abused. This includes, but is not limited to, excessive return requests or returns of opened products without valid medical documentation.
7. Customer Support: If you have any questions or concerns regarding our Money Back Guarantee Policy, please reach out to our dedicated Customer Support team. We are here to ensure you have the best possible experience with our products.
8. Visibility of Refund/Return Policy
This policy is displayed prominently on the checkout and footer page of Soft & Sacred Co. website. We encourage you to review this policy regularly, as we may update it to reflect changes in our practices.
9. Consent Clause
By making a purchase, you acknowledge that you have read, understood, and consented to the terms outlined above. In the event of a chargeback, a copy of this policy will be provided to your bank for their review and consideration.
Thank you for choosing Soft & Sacred Co. Your health and happiness are our top priorities, and we are here to support you every step of the way.
**Contact Information:**
Email: support@softandsacred.com
*Note: This policy is subject to change at the discretion of Soft & Sacred Co. Please check our website for the most up-to-date information.*